Question 1

How fast does it go?

Accepted Answer

The speed of an electric skateboards is variable and based on a defined set of values. With that said we can customize a build to meet your needs and however fast that may be. Everything has its limits but i suspect that will be the rider in most ocassions.

Question 2

What are the differences between the boards?

Accepted Answer

–Our shortboard is a medium range cruiser designed with performance in mind. Firm but flexible deck with a 2 inch drop provides crisp and responsive handling and stability. Wether cruising around town, charging a steep drop or tucked up and deep into the throttle the will give you the confidence and equipment to get out the other side.
–Our longboard is

Question 3

Can I ride the board up hills?

Accepted Answer

Yes you can tackle any hill up to _____

Question 4

How old do I have to be to use an Emotion PEVS board?

Accepted Answer

You must be 18 years or older to place a custom order.

Question 5

Are the boards waterproof?

Accepted Answer

We take as many precautions and seal the enclosures the best we can but No we do not
warranty water damage.

Question 6

What is the maximum recommended rider weight?

Accepted Answer

The maximum rider weight is 250lbs

Question 7

Can I kickpush home if I run out of batteries?

Accepted Answer

Yes, All of our builds are setup in a way to minimize rolling resistance.

Question 8

How do I contact Emotion PEVS USA/Canada?

Accepted Answer

We are based in the NYC area and can be reached by phone and email.

Question 9

Can we pick up or visit the store in person?

Accepted Answer

Yes, however all pick ups and consultations need to be scheduled ahead of time.

Question 10

If I order today, how long will it take for my board to ship?"

Accepted Answer

Please allow 15 days to complete and ship your order. With that in mind we are dealing with
electronics and we ask for your patience.

Question 11

Do you offer financing?

Accepted Answer

We offer financing through Affirm.

Question 12

Where do you ship to?

Accepted Answer

For now we only ship within the continental USA

Question 13

DO YOU COMPLETE BOARDS OVERSEAS?

Accepted Answer

Not anymore. Because of the level of after sale customer service I want to provide, selling
complete boards to customers outside of the continental US simply isn't practical. Imagine the incredible cost of shipping a massive package back and forth across the oceans during the resolution of an issue and I'm sure you'll understand why.

Question 14

HOW LONG DOES IT TAKE YOU TO BUILD AND SHIP ONE OF THESE ELECTRIC SKATEBOARDS or VEHICLE?

Accepted Answer

Since we are now producing designer boards in small batches, they are all avalable for
immediate shipping at the time of sale. That is, if any are available. Batch production can take anywhere from 4 to 10 weeks depending on the size of the batch and complexity of the board. There will be times when no boards are available because they all sold out, but just know that the next batch is never going to be far away.

Question 15

WHAT KIND OR WARRANTY OR RETURN POLICY DO YOU OFFER?

Accepted Answer

All sales are final. Each batch of boards I build is a custom work of art and we will not give
refunds or exchanges for any reason. Unless something is terribly wrong, of course. If you
receive your board or other product and it malfunctions due to flawed construction, has obvious flaws that affect performance, or is otherwise not up to snuff due to mistakes I made, get in touch with me and we'll discuss options. If it's an issue I can't walk you through and fix with your help, pack it up and mail it back and I'll fix it and ship it back for free. Pretty simple.

Question 16

YOU MAKE YOUR OWN DECKS? WHAT ARE THEY MADE OF?

Accepted Answer

No but we're are currently working on our mold and should have something for you soon.

FAQ